We are looking for a hands-on IT (Video) Network Engineer (Media Engineer - Media Streaming Platform).

The IT Engineer will be responsible to operate video networks, set up new servers and install video endpoints. He/she will deploy vQom’s products and support ongoing maintenance, as well as support interfaces, products, and systems. He/she will provide customer support including troubleshooting, research, triage, and resolution of issues. He/she will also lead integration project tasks as assigned by collaborating with internal teams across the organization as well as externally with customers and interface partners.

Essential Duties and Responsibilities

• Install and operate new implementations based on vQom’s solutions.
• Troubleshoot and resolve support issues performing and documenting root cause analysis.
• Build expertise in application design, architecture, and implementation.
• Analyze complex requirements and provide direction for implementation efforts.
• Professionally communicate issues and updates to internal and external stakeholders.
• Create and maintain technical documentation for all assigned implementations and applications.
• Identify opportunities for improvement to current processes and procedures.
• Other duties as assigned.

Education Required

Bachelor's Degree in Computer Science, Information Systems or related field.

Knowledge & Experience Required:

• 3+ years of professional experience in IT support, development, or engineering.
• 2 to 3 years of experience in Routing & Switching, LAN
• Familiar with streaming media protocols, such as RTSP/ RTP/RTCP, HTTP, RTMP, and SIP.
• Familiar with matrix switches and AV over IP protocols and architecture is a plus.

Skills Required

• Excellent client-facing and internal communication skills with exceptional written and verbal skills.
• Strong customer orientation, active listening skills, and the ability to anticipate customer needs.
• Ability to handle multi-vendor products and environments.
• Ability to adapt in a dynamic environment and run multiple projects.
• Ability to work under stress and handle difficult situations.
• Strong analytical and organizational skills.
• Strong attention to detail and organizational skills.
• Able to work independently as well as within a team environment.
• Ability to organize and prioritize tasks and adapt to multiple interruptions.
• Ability to form relationships, work independently, and debate, respectfully.